JOB SUMMARY:

?To achieve renewal targets, whilst ensuring service levels and customer satisfaction remain paramount.

?Responsible for renewal targets through customer interaction on Inbound/Outbound.

KEY RESPONSIBILITIES:

? Shift focus from top line driven effort to managing input
levers like increasing efficiency

? To manage personal workloads efficiently create
prospects to achieve and increase renewal persistency.

? Capacitate, drive productivity and performance

? The team is primarily responsible for making outbound calls
to customer to inform him/her about the renewals,

? To ensure minimum productivity standards are met at all
times.

? Maintain cheque bounce below 2 %

? Cross sell/up sell products

? Build work culture of zero tolerance towards non-compliance
and misconduct





? Maintain quality scores above 85% and ensure improvement.

? arrange for payment instrument collection, collect payment
through online channels and reconcile payments received
with the Finance teams

? Establish minimum hygiene around compliance and code of
conduct.

? Minimize the wrap up time and maintain it below 30 seconds

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Renewals Advisor Noida (India)
🏢 Niva Bupa
📍 India