":" Education Qualification :
Diploma

Skills :
Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - Aware

Certification :
Technology | IT Certifications | HDI Certification | ITIL Foundation

Details:
Handle incoming calls, emails and chat from the user may require working on rotational shift
Ability to comprehend end users from International locations over the phone
Recording, classifying and prioritizing tickets
Providing initial support and troubleshooting based on Knowledge Base articles
Taking a remote of an end users machine if required while troubleshooting
Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support
Monitoring the status and documenting the progress towards resolution of all open tickets
Keeping affected users informed about the progress.
Resolution confirmation and closure of tickets within the SLA

Technical Skills:
Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11
Understanding of desktop applications, installation and uninstallation




Ability to support users in business applications based on SOP s
Troubleshooting Desktop/Application remotely
Ability to carry out Disk management, Disk Encryption, Wireless configuration
Ability to check utilization and availability, ability to perform start up and shut down services by following SOP
Ability to Install and configure email client, troubleshoot connectivity issue

Backup and Recovery:
Technical understanding of native backup management tools and different types of backups.
Ability to provide SOP based support for configuring and troubleshooting backup related issues
Basic Networking

Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)" , "endtDate":null , "qualification":null , "companyId":15429 , "

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Engineer Service Desk Mumbai
🏢 Microland
📍 Mumbai