Role & resp

If you mean a Gaming BPO Caller (Voice Process / Customer Support Executive) role in India, the job mainly involves helping players over phone calls and sometimes chat or email.

Roles and Responsibilities
Answer inbound customer calls related to gaming apps or online games.
Resolve issues such as:
Login and account access problems
Password resets
Payment, deposit, or withdrawal queries
Game bugs or technical issues
Subscription and bonus-related questions
Guide customers on game features, offers, and promotions.
Escalate technical or complex issues to higher support teams.
Record customer interactions accurately in the CRM system.
Meet quality standards such as:
Customer Satisfaction (CSAT)
Average Handling Time (AHT)
First Call Resolution (FCR)
Handle customer complaints professionally and maintain a positive customer experience. (jobshop.ai)

Skills Required
Valuable communication skills in English and regional languages (Hindi, Tamil, Telugu,



Kannada, etc.)
Active listening and problem-solving ability
Basic computer knowledge
Customer service attitude
Patience and empathy while handling customers
Ability to work rotational shifts and weekends if required. (jobshop.ai)

Eligibility
12th pass or graduate (depends on the company)
Freshers and experienced candidates are usually eligible.
Basic knowledge of online or mobile games is an advantage. (jobshop.ai)

Typical Salary in India
Freshers: Approximately 2.54 LPA
Experienced (2–5 years): Approximately 4–7 LPA, depending on the company, location, and skills. (CA Page)

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