Job Purpose This is a critical role within sales team, which provide support to AEPs to drive admissions and ensure seamless service to students. This position requires local travel and help sales teams to be more effective.

Requirements- Skills Competencies
Service oriented approach, Positive written and verbal communication
Analytical abilities preferred to have hands-on experience on a CRM.
Ability to multi-task and deliver against a number of priorities
Proficient in Microsoft Office packages
Active listening, Negotiation skills conflict management
Advantageous to have knowledge of the local language
High emotional intelligence abilities

Requirements- Education work experience
Graduate or PG/MBA
Preferably from Education/ Online Education, EDTech, BFSI, Real estate, Telecom, Retail or consumer goods services, recent age industries.
Minimum of 3+ years in successful sales and services preferably with Telecom, Ficial Services and/or Education Industry
Work Exposure to Distance/Online Education/Ed Tech sector will be added advantage.

Key Responsibilities

Student On boarding
Liaison with AEP for sales, support and services ensure smooth on-boarding of students.




Manage all service requests and challenges that the AEPs face.
Manage walk-ins and counsel current registrations at Learning Centers.
Manage SLAs of Student documentation.
Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction.

AEP Coordination
Training AEPs on various student services.
Coordinate with various departments internally to get all issues resolved.

Administration
Manage all Service Requests and Challenges at local centers.
Ensure first class service experience for existing students.
Aggressively pursue targets set for the year.
Liaise with HO/Internal departments for Student s queries MIS Reports
Create and manage reports on the CRM and LMS
Stakeholder Collaboration
Work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for onboarding

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Student Services Mumbai
🏢 Knowledge Park
📍 Mumbai