Sales Support Operations
Manage daily sales support activities, including sales order processing, price approvals, customer code creation, and credit deviation management.
Monitor the sales order book and ensure adherence to defined turnaround times (TAT).
Provide quick, accurate, and high-quality support to sales teams by resolving queries promptly and ensuring all processes are completed within the stipulated TAT.
Ensure smooth and productive execution of order management processes to support business objectives.
Data Analysis & Strategy
Analyze key operational parameters, including sales order processing, price approvals, customer code creation, and credit deviations, to identify trends and improvement opportunities.
Translate complex data into actionable insights and improvement plans that enhance order fulfillment efficiency and support overall sales growth.
Monitor performance metrics and recommend process improvements based on data-driven analysis.
Workflow Automation & Technology Implementation
Review daily operations to identify repetitive and manual tasks that impact team productivity and efficiency.
Drive the implementation of AI-based tools and Robotic Process Automation (RPA) solutions to automate repetitive data entry and document processing activities.
Develop, document, and implement Standard Operating Procedures (SOPs) for all managed processes and activities.
Partner with cross-functional teams to improve existing systems, workflows, and processes.
Ensure automation initiatives contribute to faster, smoother, and more accurate order fulfilment.
Continuously identify and implement process improvement initiatives to enhance operational efficiency, accuracy, and customer satisfaction.