Role Overview

The Manager B2B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnel—from lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams.

Key Responsibilities

Revenue & Team Leadership
Lead, coach, and develop a high-performing inbound sales team.
Drive productivity, conversion, revenue achievement, and customer satisfaction.
Establish performance metrics, conduct pipeline reviews, and build a culture of accountability.

Lead & CRM Management
Own all inbound B2B leads across stores, website, referrals, and partner channels.
Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups.
Develop outreach calendars, re-engagement campaigns, and customer nurturing programs.

Order Conversion & Handoff
Support the team in closing complex and high-value prospects.
Ensure accurate and complete transfer of confirmed orders to fulfilment teams.
Define and maintain handoff processes to eliminate execution gaps.





Customer Experience
Establish service standards across all customer touchpoints.
Manage escalations, complaint resolution, and customer recovery initiatives.
Drive customer delight, repeat business, referrals, and long-term relationships.

Reporting & Continuous Improvement
Monitor funnel performance, response times, conversion rates, and customer metrics.
Identify process improvements and implement best practices across the inbound journey.

Qualifications & Experience
Any Graduate with 3–5 years of experience in B2B, corporate sales, or account management.
Prior experience in F&B;, FMCG, gifting, retail, or consumer businesses preferred.
Experience leading teams and managing high-volume inbound opportunities.
Robust CRM, sales planning, and customer management capabilities.

Key Competencies
Revenue Leadership
CRM & Process Excellence
Customer Experience Management
Campaign & Outreach Planning
Data-Driven Decision Making
Cross-Functional Collaboration

📌 Manager B Demand & Customer Experience Mumbai Suburban
🏢 Theobroma foods
📍 Mumbai Suburban