Key Responsibilities

Patient Feedback Calls
Call patients post-consultation and during therapy to collect structured feedback.
Understand their experience with doctors, therapists, and support staff.
Identify any dissatisfaction or concern early.

Issue Resolution
Handle patient concerns with empathy and professionalism over the call.
Coordinate internally with the clinic team to resolve issues quickly.
Follow up with the patient till the issue is fully closed.

Tracking & Reporting
Maintain a daily log of feedback, complaints, and resolutions.
Share key insights and trends with the management team weekly.

Experience Enhancement
Suggest process improvements based on recurring feedback.
Ensure every patient leaves the call feeling heard, valued, and cared for.

Candidate Profile
Graduate with 6months-1yr of experience in customer service / tele-calling / patient relations.
Excellent communication in English, Hindi, and Marathi/Gujarati.
Empathetic listener, patient, and solution-oriented.
Comfortable handling emotional or sensitive conversations.
Basic computer knowledge (Excel, Google Sheets, CRM tools).

📌 Patient Issue Resolution Call Based Fresher Mumbai
🏢 Pravaayu Healthcare
📍 Mumbai