Skill required: Network Operations - Problem Management

Designation: Network Services Operation Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do Rapidly restore services, minimize customer impact, and eliminate repeat incidents through robust troubleshooting and RCA.

What are we looking for
Preferred 1 to 3 years of overall experience, with preference in Telecom program management/ IT Service Assurance
Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge.
Robust TCP/IP, routing, switching fundamentals
Troubleshooting MPLS, DIA, Voice, Wireless services
NMS tools (Netcool, SolarWinds, Nagios, etc.) these are platforms to monitor, detect analyse in real time
Ticketing tools (ServiceNow / Remedy)
Structured RCA methodology
Excellent overall and written communication skills
Performance Management Skills: Average Time to Restore
SLA compliance




Repeat incident rate
Quality of RCA
Packet analysis (Wireshark conceptual or hands-on)
CLI exposure (routers, firewalls)
Automation scripting awareness
Customer communication experience

Roles and Responsibilities:
Perform L2/L3 troubleshooting for service incidents
Analyse alarms, logs, and performance metrics
Identify root cause (network, config, hardware, vendor)
Restore services within SLA
Create RCAs and preventive recommendations
Collaborate with OTA to fix design/config gaps
Support major incident management (MIM)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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