Must have skills
Device Configuration management.
Backup Management.
WLAN Configuration fine-tuning.
Upgradation and management of Firmware (AP OS).
Online WLAN Network Dashboard.
Providing Availability and Security Reports of Wireless LAN
Creating of QoS and class definition on customer request.
Device Administrative activities like compression, QoS & policy configurations.
Vendor coordination
Incident /Problem / Request Fulfillment / Change management
Checking of bandwidth utilization & traffic class and generate report for the same.
Perform Data, Compression and Application-wise analysis and provide recommendations.
Keeping track of license of all WAN Acceleration devices.
Proactive measures to be taken on Image/Firmware upgrades if required
Device Availability Report
Application-wise Analysis Report




Repeat Incident / Alert Analysis
Performance tuning suggest by OEM
Updation and maintenance of Availability, Capacity management
Risk Analysis and providing the mitigation plan
Continual Service Improvement Planning and executions
Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope)
Preparing, maintaining and updation of SOP and KBase
Maintaining and updation of Infra AS IS / Infra Documents
Preparation of RCA for Major Incidents
Positive to have skills
Working knowledge of Cisco ISE
Working knowledge of Mobility Service Engine (MSE)

📌 Network Support Engineer Mumbai (India)
🏢 Aforeserve
📍 India