Renaissance Smart Tech Pvt. Ltd. is a leading FinTech company that develops cutting-edge technology solutions for the investment management industry. Through our Advisor Alpha platform, we empower clients to invest in mutual funds by delivering a seamless, secure, and technology-driven investment experience.
Job Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner.
Respond to customer queries through phone, email, and chat.
Resolve customer concerns efficiently while ensuring a high level of customer satisfaction.
Coordinate with internal teams for timely resolution of customer issues and follow-ups.
Maintain accurate records of customer interactions using CRM tools.
Adhere to service quality standards, turnaround time (TAT), and company processes.
Build and maintain positive customer relationships through effective communication.
Candidate Requirements
17 years of experience in Customer Service, Customer Support,
Customer Success, or a similar role.
Excellent verbal and written communication skills.
Solid problem-solving, interpersonal, and customer-handling abilities.
Hands-on experience in inbound/outbound calling, email support, and chat support.
Ability to handle customer escalations in a qualified manner.
Proficiency in MS Office and CRM applications.
Experience in BFSI, FinTech, Mutual Funds, Wealth Management, or Financial Services will be an added advantage.
Educational Qualification
Graduate in any discipline.
Preferred Skills
Customer Service
Customer Support
Customer Relationship Management (CRM)
Inbound Calling
Outbound Calling
Chat Support
Email Support
Customer Query Resolution
Complaint Handling
Customer Relationship Management
Communication Skills
Problem Solving