Role & responsibilities
Provide L2 technical support to VIP and Executive users for hardware, software, and network-related issues.
Diagnose and resolve desktop, laptop, operating system, application, and peripheral-related incidents.
Ensure prompt resolution of issues while maintaining defined service levels (SLAs).
Coordinate with internal IT teams and vendors for issue escalation and resolution.
Install, configure, and support IT hardware and software as required.
Maintain accurate documentation of incidents, resolutions, and service requests.
Deliver high-quality customer service while handling sensitive and high-priority user requests.

Preferred candidate profile
Solid technical troubleshooting skills
Positive knowledge of Windows Operating Systems and desktop support
Basic to intermediate network troubleshooting knowledge
Hardware and software installation, configuration, and troubleshooting
Microsoft Office/Microsoft 365 support
Printer and peripheral device support

Perks and perks

📌 Vip Support Engineer Mumbai
🏢 Team Computers
📍 Mumbai