About The Role

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do
"You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance."

What are we looking for
"Written and verbal communicationStrong analytical skillsAbility to handle disputesAbility to manage multiple stakeholdersAbility to establish solid client relationship"

Roles and Responsibilities:



"In this role you are required to identify and assess complex problems for area of responsibilityThe person would create solutions in situations in which analysis requires an in-depth evaluation of variable factorsRequires adherence to strategic direction set by senior management when establishing near-term goalsInteraction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachSome latitude in decision-making in involvedyou will act independently to determine methods and procedures on current assignmentsDecisions individual at this role makes have a major day to day impact on area of responsibilityThe person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts"
QualificationAny Graduation

📌 Delivery Lead Manager Mumbai
🏢 Accenture
📍 Mumbai