Quality Analyst Kolkata

Quality Analyst Kolkata

07 Aug
|
Shree Worstex
|
Kolkata

07 Aug

Shree Worstex

Kolkata

Quality Analyst

Attributes:
Develop evaluation programs that maximizes the output and productivity of the agents
Conduct root-cause analysis of problems, possible solutions and provide actionable insights for performance improvements
Monitor tele-calling trends within the company and benchmark against what is trending across the industry
Conduct calibration/ feedback sessions with agents for improving the quality of interactions
Experience on email audit, 7QC tools, Pareto analysis and Audit dashboards
Excellent communication and presentation skills

Qualification:

Graduate

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Analyst Kolkata
🏢 Shree Worstex
📍 Kolkata

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