About the Role
Lead and manage branch service operations to achieve service KPIs, uptime targets, and business goals.
Monitor service quality, response time, installation, preventive maintenance, and customer satisfaction across the branch.
Drive service team productivity through performance reviews, training, technical guidance, and people development initiatives.
Coordinate with Sales and Regional teams to support revenue targets, customer management, and territory planning.
Manage branch operations including service reporting, spare inventory, SAP compliance, cost optimization, and adherence to service SOPs.
Build robust customer relationships, especially with key accounts, while ensuring timely resolution of service issues and escalations.
Ensure compliance with company guidelines, regular reporting, and frequent travel as required.

About You

Skills & Experience Required:
B.Tech / BE in Electrical, Electronics, or Instrumentation Engineering, MBA in Marketing.
8 12 years of experience in Printing, Industrial Products,



or Office Automation industries.
3 5 years of managerial experience in service operations and team management.
Robust leadership, customer management, decision-making, and technical troubleshooting skills.
Good communication, people management, and process orientation capabilities.
Basic computer knowledge; SAP experience is an added advantage.
Target-oriented mind-set with strong analytical and operational management skills.

Additional Requirement:
Positive attitude & robust communication skills.
Willingness to travel frequently and manage branch operations independently.
Own vehicle (four-wheeler) is mandatory.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Service Manager Kolkata
🏢 Control Print (CPL)
📍 Kolkata