07 Aug
|
Konverge Technologies
|
India
07 Aug
Konverge Technologies
India
Oversee and manage the helpdesk team for timely and effective issue resolution.
Handle escalations and provide technical support to customers via phone, email, or chat.
Manage projects related to networking and ensure successful implementation.
Coordinate with cross-functional teams to resolve complex issues and improve service quality.
Develop and implement process improvements to increase efficiency and reduce costs.
Ensure compliance with company policies and procedures.
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📌 Service Delivery Manager Mumbai (India)
🏢 Konverge Technologies
📍 India