Role Overview:

We are looking for agile and customer-focused individuals to join our team as International Chat Support Associates for BT. The role involves handling customer queries via chat, providing prompt and accurate resolutions while ensuring a high-quality customer experience.

Key Responsibilities:
Handle customer interactions through chat in an productive and professional manner
Resolve customer queries related to products/services within defined TAT
Deliver accurate information and ensure first-time resolution wherever possible
Maintain quality standards and achieve defined KPIs (CSAT, productivity, etc.)
Escalate complex queries to relevant teams when required
Adhere to process guidelines, compliance, and data security policies
Eligibility Criteria:
Minimum 1 year of experience in international chat support
Solid written communication skills (grammar, clarity, tone)
Good typing speed and ability to handle multiple chats simultaneously
Customer-centric mindset with problem-solving skills
Comfortable working in rotational/night shifts
Immediate to 60 days joiners are required

📌 Customer Service Support Advisor Kolkata (India)
🏢 BT Group
📍 India