Roles and Responsibility
Manage and oversee the implementation of short-term activities within the team.
Provide technical and non-technical customer support via phone, online chat, or text.
Act as a liaison between customers, production, and distribution departments related to specific customer orders.
Analyze and resolve customer issues in a call center workplace.
Supervise less experienced professionals, providing qualified expertise and taking responsibility for the end-product.
Ensure operational excellence by focusing on process improvements and team development.

Job Requirements
Comprehensive knowledge of customer service principles and practices.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a quick-paced environment and manage multiple tasks simultaneously.
Strong analytical and decision-making skills.
Experience in managing and leading teams to achieve operational excellence.
Knowledge of CRM software and technology is an added advantage.

📌 Team Leader Amcc Kolkata
🏢 TP
📍 Kolkata