Job Title : Customer Success

Location : Remote.

Job Summary

We are looking for a Customer Success expert who will be responsible for using AI to automate - training & adoption of SuperProcure software across existing customers. This role offers a unique blend of client interaction, problem-solving, and technology, where you will work closely with customers to understand their needs, support them in using our platform effectively, and ensure a smooth overall experience. You will collaborate with internal teams to resolve queries, drive adoption, and help customers achieve maximum value from the product. This is an excellent chance for someone who enjoys working with people, has a problem-solving mindset, and is interested in building a career at the intersection of business, technology, and customer engagement.

Key Responsibility Areas
Existing Customers: KPI linked to adoption and revenue retention.
Automate user training and queries using AI.




Automate customer adoption monitoring and create actionable tasks for the team.
User account configuration in the system as per requirement.
Users calls & meetings to drive adoption wherever required.

Requirements
Degree in B.Tech, BCA, or BSc (CS / IT) - from any recognised university.
Post Graduate qualification in Business Management or equivalent will be an added advantage.
1 to 3 years of experience in customer onboarding, support role or relevant fields.
Must possess excellent verbal, written, and communication skills.(English + local language)
Confident and crisp communication over calls presence.
Should have positive knowledge of MS-Excel & PowerPoint.
Experience in software product, logistics solutions will be an advantage.
Ability to manage time effectively and multi-task without losing attention to detail.

📌 Customer Success Associate Kolkata (India)
🏢 SuperProcure
📍 India