Role & responsibilities
Provide outside support to Reliance Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment).
Coordinate with the Regional Coordinator for tasks and activities to be performed.
Perform Periodic Preventive Maintenance activities.
Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk.
Coordinate with Retail Helpdesk for ticket status and call closure.
Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required.
Coordinate with MSL logistics for spares availability.
Perform initial physical inventory verification and asset tagging and submit reports.
Carry out IMAC activity.
Rollout activity.
50%-70% traveling will be there to cater services.
Experience in Hardware & networking.
📌 Technical Field Support Engineer Kolkata
🏢 Eagle Information Systems
📍 Kolkata
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