07 Aug
|
Primafashion Global
|
Ahmedabad
07 Aug
Primafashion Global
Ahmedabad
Role & responsibilities
Monitor and process orders across all marketplaces.
Coordinate order confirmation, dispatch, and delivery tracking.
Perform COD verification and payment reconciliation.
Handle customer queries via WhatsApp, Email, and Phone.
Manage order tracking, complaints, size assistance, and exchanges.
Coordinate reverse pickups and returned product processing.
Process refunds, replacements,and restocking.
Track operational reports,claims, and return analysis.
Coordinate with Warehouse, Courier, and Finance teams for smooth operations.
Key KPIs
Order Processing TAT
Customer Response Time
Return & Refund TAT
Order Accuracy
Customer Satisfaction (CSAT)
Payment Reconciliation Accuracy
📌 E Commerce Operations & Customer Support Executive Ahmedabad
🏢 Primafashion Global
📍 Ahmedabad