Key Result Areas:Writethekeyresults expectedfromthe jobandthesupportingactionsforeach ofthese keyresult areas(Foramajorityofjobstypicallytherecouldbe4-7keyresult areas)

KeyResultAreas

SupportingActions

Achieve collectionstargets.
Minimizecreditlosses forportfolio.
Drivehigherresolutionrates.
Dailymonitoringandregularreviewsofdelinquentportfolio
Workwithnon-performingdefaultingborrowerstocreateoptimum recoverysolutions

Portfolio review and monitoring
Monitorcustomeraccounts,flagginglikelycasesofdefault ordelayedpayment
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,Policy Team on various aspects of collections resolution and delinquency trends, NegativeAreas, NegativeProfile,Non-Starters,SKIPs,FraudCases, etc.





Compliance and audit
Maintainalldocumentationrelatedtothecollectionsprocessinaccordancewithinternalnormsandregulatoryrequirements
Respondto customer complaints regarding the collections process, taking steps to ensureasatisfactoryoutcomeforboth ABFLaswellasitscustomers
Participate inperiodicaudits ofthecollectionsteams

Customer escalations and complaints
Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Job Purpose

Job Purpose Description

📌 Abhfl Regional Collections Manager Recovery Kolkata
🏢 Aditya Birla Group
📍 Kolkata