Job Description Customer Support Associate

Phyto Life Sciences Pvt. Ltd. – Ahmedabad Position:

Customer Support Associate

Department:

Customer Support / Sales Coordination

Location:

Ahmedabad, Gujarat

About the Company

Phyto Life Sciences Pvt. Ltd. is a leading manufacturer and exporter of herbal extracts, nutraceutical ingredients, phytochemicals, essential oils, and botanical extracts serving pharmaceutical, nutraceutical, Ayurvedic, cosmetic, and food industries globally.

Job Summary

We are looking for a proactive and customer-focused Customer Support Associate who can efficiently handle customer communication, coordinate with internal departments, and ensure smooth order and query management. The ideal candidate should possess excellent communication skills, professional email etiquette, and strong coordination abilities.

Freshers with positive communication skills and learning ability are also welcome to apply.

Key Responsibilities
Handle customer inquiries through calls, emails, and WhatsApp professionally
Coordinate with sales, dispatch, logistics, and production teams
Maintain customer records and follow-up details
Provide updates regarding quotations, samples, orders, dispatch, and deliveries




Resolve customer concerns and escalate issues when required
Prepare reports, order updates, and follow-up documentation
Maintain robust professional relationships with clients
Support the sales team in daily coordination activities
Ensure timely response and smooth communication with customers

Required Skills
Excellent verbal and written communication skills
Good email drafting and professional communication
Strong coordination and follow-up abilities
Customer handling and relationship management skills
Basic knowledge of MS Excel and MS Office
Ability to multitask and work in a fast-paced environment
Positive attitude and problem-solving approach

Preferred Candidate Profile

Candidates from the following industries will be preferred:
Nutraceutical
Pharma
Herbal / Ayurvedic
Manufacturing
Export
Chemical
FMCG

Freshers with positive communication and coordination skills can also apply.

Qualification
Any Graduate
MBA / BBA preferred

Experience
3+ yrs

Salary

Salary will be based on experience, communication skills, and interview performance.

Additional Requirements
Good communication in English and Hindi

📌 Customer Support Team Lead Ahmedabad
🏢 Phyto Life Sciences
📍 Ahmedabad