Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow Software Asset Management (SAM)

Positive to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education Summary:

As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place.

Roles & Responsibilities:
Expected to perform independently and become an SME.




Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the documentation of processes and procedures to enhance team knowledge.
Engage in continuous learning to stay updated with the latest technologies and best practices. Qualified & Technical Skills:
Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
Experience with system integration and data management within HR service delivery platforms.
Familiarity with ITIL processes and best practices in service management.
Ability to communicate technical information clearly to non-technical stakeholders.

Additional

Information
The candidate should have minimum 2 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
This position is based at our Coimbatore office.
A 15 years full time education is required.

📌 Application Support Engineer Hyderabad (India)
🏢 Accenture
📍 India