Role & responsibilities:
We are seeking a Support Engineer I with experience in Microsoft O365, Active Directory, Windows Server, troubleshooting, and remote support. The ideal candidate will provide technical assistance to US-based customers through voice and remote support channels, diagnose issues, and ensure timely resolution while delivering excellent customer service.

Key Responsibilities:
Provide technical support for Microsoft O365, Active Directory, and Windows Server settings.
Troubleshoot hardware, software, and user access issues.
Deliver remote support and resolve incidents within defined SLAs.
Handle voice-based support interactions with US customers professionally.
Escalate complex issues to higher support tiers when required.
Document troubleshooting steps and resolutions accurately.

Required Skills:
Experience with Microsoft O365 administration and troubleshooting.
Knowledge of Active Directory user and group management.
Understanding of Windows Server administration.
Solid troubleshooting and problem-solving skills.
Experience providing remote and voice-based technical support.
Excellent communication and customer service skills.

📌 Support Engineer Ahmedabad
🏢 Synoptek
📍 Ahmedabad