NCS TSR ESM Sr Developer (G4) Role ServiceNow Developer Location Pune ServiceNow Solution Designer (Customer Service Management) Overview Minimum 4 to 5 years experience as ServiceNow developer, including ServiceNow Customer Service Management (CSM) and Custom business applications like Business Support System (BSS) with solid exposure of workflow configurations, Java Scripting, Customizations, CMS Interface, MID Servers, Integrations, Reporting, and understanding of ServiceNow Portfolio offerings. Experienced with Configuration/Customization in ServiceNow system including workflows, Java Scripts, Custom UIs. Experienced with ServiceNow B2B integration experience using Webservices (SOAP, REST), and other integration technologies. It also include the business process expertise conducting gap analyses to existing processes and developing the business requirements against which development activities can commence.

Responsibilities
Responsible for defining, architecting, designing and implementing end-to-end ServiceNow based custom applications




Develop and customise ServiceNow from determining scope, providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution of those plans
Collaborate with IT and business teams to gather develop and validate business requirements for recent functionality or enhancements
Transform functional requirements into detailed technical designs that represent actionable development tasks
Driving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
Developing required documentation such as workshop agenda, presentations, gap analysis reports

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