NCS TSR Digital CRM Consultant (G5) Role Senior Engineer - Salesforce CRM Analytics Location Pune Job Title Senior Engineer - Salesforce CRM Analytics Experience 5 to 8 Years Job Description Salesforce CRM Analytics, Dashboards, Sales Cloud , SAQL & Bindings Skill Set Salesforce CRM Analytics ETL SQL Server
Analyze business requirements and implement digital CRM solutions to improve customer engagement, sales performance, marketing automation, and service management processes.
Configure, customize, and manage CRM platforms while ensuring seamless integration with business applications, digital tools, and customer communication systems.
Collaborate with stakeholders to understand customer journey processes, identify improvement prospects, and recommend CRM optimization strategies.
Support CRM data management activities including data migration, cleansing,



reporting, dashboard creation, user access management, and workflow automation.
Provide user training, documentation, troubleshooting support, and best practice guidance to ensure effective CRM adoption across departments.
Monitor CRM performance metrics, campaign effectiveness, and customer insights while suggesting enhancements to improve operational efficiency and customer experience.

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