Responsibilities:
Effectively communicating with customers to ensure that they have a positive experience
Actively listening and understanding customer needs
Introducing recent products by initiating interest in new customers
Gaining in-depth product knowledge through self-learning
Motivating the team and collaborate to contribute to the overall success
Consistently upholding a positive and professional demeanor
Assist with training and development of current team members
Able to able response

Skills Needed to Succeed:
2 5 years of prior ex perience in customer service email support
Hands-on Experience in customer service software like Freshdesk or zendesk
Proficient on Microsoft excel , word, and outlook
Basic understanding of SQL , Linux, and s3 will be plus
Exceptional communication skills both verbal and written
Passionate and eager to learn recent skills
Leadership qualities
Ability to adapt to different environments

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Customer Support Pune
🏢 sRide
📍 Pune