Key Responsibilities
Monitor application performance and ensure high system availability.
Investigate, troubleshoot, and resolve application-related incidents.
Analyze logs and identify root causes of issues.
Coordinate with development, QA, infrastructure, and business teams to resolve production problems.
Perform application deployments, configuration changes, and health checks.
Execute SQL queries for data validation and issue resolution.
Manage incidents, service requests, and change requests using ticketing tools.
Prepare Root Cause Analysis (RCA) reports for critical incidents.
Experience in application or production support.
Knowledge of SQL (queries, joins, stored procedures).
Understanding of Linux/Unix commands.
Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
Knowledge of ITIL processes (Incident, Problem, and Change Management).
Basic understanding of APIs, REST services, and JSON/XML.
Solid troubleshooting and analytical skills.
Excellent communication and stakeholder management skills.

📌 Application Support Consultant Mumbai (India)
🏢 Clover Infotech
📍 India