Key Responsibilities
L1 Incident Management & Application Support:
Monitor application health, automated alerts, and incoming support tickets via ticketing tools (e.g., HPSM / ServiceNow / JIRA).
Perform basic triage and root-cause analysis for transaction failures or application errors.
Resolve basic end-user and application issues or escalate complex bugs/infrastructure defects to L2/L3 support teams per defined SLA guidelines.
Batch Operations Management (EOD - BOD):
Execute and monitor End-of-Day (EOD) and Beginning-of-Day (BOD) routine batch jobs using scheduling tools (e.g., Control-M / Autosys / Cron).
Coordinate with DBAs and application teams to resolve failed batch jobs and maintain system uptime.
Linux Server & Scripting Operations:
Access Linux/Unix settings to inspect application and server logs using standard CLI commands (tail, grep, awk, cat).
Execute and maintain basic Shell scripts (.sh) for automated server health checks, log zipping/rotation, and routine workflow automation.
Database Querying & Report Verification:




Write and run basic to intermediate SQL queries (SELECT, JOIN, WHERE, GROUP BY) to verify transaction logs, audit trail data, and database integrity.
Generate daily server and application health reports for management review.
Compliance & ITIL Process Adherence:
Follow strict ITIL framework guidelines for Incident, Problem, and Change Management.
Ensure full compliance with ICICI Bank's security, data privacy, and regulatory policies.

Required Candidate Profile & Skills

Mandatory Technical Skills
Operating Systems: Unix / Linux workplace navigation and command-line knowledge.
Databases: Hands-on experience with SQL (Oracle SQL / MySQL / MS SQL) for data retrieval and basic troubleshooting.

Desirable / Secondary Skills
Scripting: Basic knowledge of Shell / Bash scripting (Freshers with foundational scripting knowledge are welcome).
Process Knowledge: Understanding of EOD/BOD batch processing cycles and ITIL workflows.

📌 Application Support Engineer Mumbai
🏢 ANB Global
📍 Mumbai