Role & responsibilities

Planning/Strategy
Assist in the planning, creation and delivery of Howden specific MS Office suite, AI platforms, IT systems and other projects as required, including ways of working to delegates Globally via classroom and virtually
To learn how to utilise eLearning materials using a variety of applications (e.g.

Adobe

Captivate and Guidde)
Maintain accurate training records/MI
Maintenance of first line user support help functions
Liaising with internal stakeholders and other organisations to search out areas for Business training support

Technical
Delivery of MS Office suite to advanced level and other bespoke internal IT applications as required
Practical experience of applying AI to work based solutions
Ability to assess individual and Group needs
Research (where required), plan and prepare/update recent/existing materials
Keep up to date with the use of current technology such as AI for delivery
Conduct post training assessments to identify areas of improvement and transfer of knowledge

Personal
Ability to prioritise workload and manage multiple projects/deliveries
Operates in an honest, professional and ethical manner




Strictly adheres to Group Employee Code of Conduct which robust aligns to the FCSs code of conduct
Completes all relevant and required regulatory training
Actively undertakes personal development to ensure an up-to-date knowledge of latest training methods
Keeps up to date with latest regulatory and legal developments relevant to the Operating Entity/Group and role

Preferred candidate profile

Knowledge and Experience
Essential Prior training delivery experience (classroom and virtually)
Essential M365 core and online apps
Preferable Knowledge of AI incl. Copilot, Chat GPT and Claude
Preferable – Insurance knowledge (preferably incl.

London

Market knowledge)

Skills/Behaviours
Good communicator
Attention to detail
Highly organised, with good planning/time management skills
Able to work independently and use initiative
Administration skills
Able to positively react to change
Resilient and calm under pressure
A desire to learn
Team player, networks and able to build sustainable relationships
Flexibility

📌 Associate Software Trainer Mumbai
🏢 Randstad
📍 Mumbai