At least a bachelor s degree in any stream
Minimum 1 to 3 Years of experience in documentation
MUST be willing to work in all shifts including night
Experience of transition handling is preferred
Ability to perform multiple tasks concurrently and meet deadlines.
Demonstrate attitude for learning/Innovation and apply to solve problem in system
Able to work under pressure, positive attitude towards teamwork and good responsibility
Be able to work in shift and multicultural working environment
Travel overseas may be required on occasion as business need
The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
He / She must show the willingness to learn new things every time and then
To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor
To be open to take additional responsibilities of training colleagues




Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
Takes accountability for delivering on commitments; owns mistakes and uses them as prospects for learning and development; openly discusses his/her actions and their consequences both valuable and bad
Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

Are you passionate about driving client success and building lasting relationships We are seeking a motivated and skilled Customer Experience to join our team. In this role, you ll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and explicit communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Experience Professional Pune
🏢 Shipco It
📍 Pune