Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.

Key Responsibilities: Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards

Looking for candidates with robust expertise in Logistics operations, preferably with prior experience in the BPO industry

Provide leadership and guidance to back office associates, including training, development, and performance evaluations

Develop and implement effective strategies to drive operational efficiency and improve service delivery

Manage client relationships and ensure client satisfaction through effective communication and issue resolution





Monitor and report on key performance indicators (KPIs) related to back office operations

Identify opportunities for process improvement and recommend solutions to enhance overall efficiency

Collaborate with other departments to ensure seamless workflow and coordination between teams

Ensure compliance with all relevant regulations, policies, and procedures Requirements Qualifications: Bachelor's degree in Business Administration, Management, or a related field

Minimum 5 years of experience in back office management (Logistics) or a similar role

Strong leadership and team management skills

Excellent communication and interpersonal skills

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications

Strong analytical and problem-solving abilities

Ability to manage multiple tasks and priorities in a rapid-paced environment

Experience in process improvement methodologies is a plus Perks PF, Gratuity, Mediclaim, PLI

📌 Back Office Manager Chennai
🏢 DATAMARK
📍 Chennai