Job Overview:

We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.

Key Responsibilities:
Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards
Looking for candidates with solid expertise in Logistics operations, preferably with prior experience in the BPO industry
Provide leadership and guidance to back office associates, including training, development, and performance evaluations
Develop and implement effective strategies to drive operational efficiency and improve service delivery
Manage client relationships and ensure client satisfaction through effective communication and issue resolution
Monitor and report on key performance indicators (KPIs)



related to back office operations
Identify opportunities for process improvement and recommend solutions to enhance overall efficiency
Collaborate with other departments to ensure seamless workflow and coordination between teams
Ensure compliance with all relevant regulations, policies, and procedures

Requirements

Qualifications:
Bachelor's degree in Business Administration, Management, or a related field
Minimum 5 years of experience in back office management (Logistics) or a similar role
Solid leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications
Strong analytical and problem-solving abilities
Ability to manage multiple tasks and priorities in a rapid-paced environment
Experience in process improvement methodologies is a plus

Advantages

PF, Gratuity, Mediclaim, PLI

📌 Back Office Manager Chennai
🏢 DATAMARK
📍 Chennai