Job Summary

We are looking for enthusiastic and customer-focused Telecallers for our Malayalam Voice Process. The ideal candidate should have excellent spoken Malayalam, good communication skills, and the ability to interact with customers professionally while delivering a high-quality customer experience.

Key Responsibilities
Handle inbound and outbound customer calls in Malayalam.
Provide accurate information about products and services.
Resolve customer queries and complaints in a qualified manner.
Follow call scripts and company guidelines.
Maintain accurate records of customer interactions in the CRM system.
Achieve daily productivity and quality targets.
Escalate complex customer issues to the concerned team when required.
Build positive relationships with customers through effective communication.
Ensure customer satisfaction in every interaction.

Required Skills
Excellent spoken Malayalam.
Basic English communication skills.
Tamil communication is an added advantage.
Good listening and interpersonal skills.
Basic computer knowledge.




Typing skills and familiarity with MS Office are preferred.
Positive attitude and willingness to learn.
Ability to work in a target-oriented workplace.

Preferred Candidate Profile
Native or fluent Malayalam speaker.
Customer service mindset.
Ability to handle customer conversations politely and confidently.
Immediate joiners are preferred.

Salary
Freshers: ₹15,000 Take-Home per month.
Experienced candidates: Salary based on experience and interview performance.

Benefits
PF & ESI (as applicable)
Performance Incentives
Paid Training
Growth opportunities Opportunities
Friendly Work Environment
Employee Referral Incentives
Paid Leave as per company policy

Working Days & Timing
6 Days Working
Day Shift
Weekly Off as per company policy

Pay: ₹8,626.54 - ₹31,188.51 per month

Benefits
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Caller Palakkad
🏢 Sara infotech
📍 Palakkad