Exp- 4 years

Location: Bangalore/Mumbai/Chennai/Pune

Note- R esource should work in night shift (US shift)
Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
Deliver support via phone and remote desktop access; prior experience in both is required.
Guide users through troubleshooting steps to resolve technical problems effectively.
Install, configure, and troubleshoot components within the Microsoft 365 suite.
Serve as the first point of contact for technical issue resolution and escalation.
Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.




Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
Manage remote desktop connections and configure VPN access for secure connectivity.

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