Role Overview: We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and robust relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.
Key Responsibilities: Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination. Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met. Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays. Share real-time updates on field activity through structured same-day reporting. Capture and escalate customer complaints or service issues for prompt resolution. Ensure dealer adherence to Kazam s processes, SOPs, and device activation workflows. Track and support collections follow-up for pending payments or documentation. Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising). Assist in organizing local dealer review meetings or training sessions. Collect feedback and relay insights to the KAM/CRM for continuous improvement.
Key Requirements: 1 2 years of experience in Customer relationship management. Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus. Robust communication skills in Hindi and local regional language; basic English proficiency. Hands-on attitude with a willingness to travel and be on the field extensively. Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting. Problem-solving mindset and a robust sense of ownership. Comfortable handling multiple tasks and managing diverse stakeholders.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Relationship Executive Cre Pune
🏢 Kazam
📍 Pune