About BrightChamps

BrightCHAMPS is a global live-learning edtech platform helping children aged 6–16 master future-ready skills like coding, financial literacy, robotics, and communication. Operating across 30+ countries in 12+ languages, we're a fast-scaling, mission-driven organization built on a "Championship Mindset" — collaborating like a team, moving quick, and staying focused on real impact for the next generation of learners.

About the Role

BrightCHAMPS is looking for energetic and customer-focused professionals to join our Customer Support Operations team. As a Customer Support Associate Voice Process, you will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a seamless customer experience through inbound and outbound voice support. This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.

Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Resolve customer queries, complaints, and escalations with empathy and accuracy.
Provide information regarding products, services, payments, schedules, and processes.




Maintain high customer satisfaction and service quality standards.
Coordinate with internal teams to ensure quick issue resolution. Accurately update CRM systems and maintain customer records.
Follow company SOPs, scripts, and communication guidelines.
Meet daily productivity, quality, and performance metrics.

Requirements
Excellent verbal communication skills in English.
Willingness to work in night shift
A personal laptop which can be used for official purpose
Strong interpersonal and customer-handling skills.
Ability to manage difficult conversations professionally.
Basic computer knowledge and familiarity with CRM tools.
Ability to work in a fast-paced environment.
Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
Prior experience in customer support/voice process/BPO is preferred.
Freshers with solid communication skills can also apply.

Preferred Skills
Active listening and problem-solving abilities.
Solid multitasking skills.
Positive attitude and customer-first mindset.
Ability to work collaboratively within teams.

📌 Customer Care Associate Us Bengaluru
🏢 BrightChamps
📍 Bengaluru