Area(s) of responsibility

JD - Program Manager

Key Responsibilities
Presales Engagement
Collaborate with sales teams to qualify prospects and craft winning proposals
Bring consulting and solution driven approach to wining deals in CX solution area
Drive discovery workshops to capture CX business objectives, pain points, and success metrics
Solution Architecture Design
Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals
Rapidly prototype POCs and interactive demos showcasing solution value and extensibility
Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools
Client Interfacing Stakeholder Management
Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders




Lead alignment sessions to ensure solution components meet business, security, and compliance requirements
Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders
Solution Delivery Guidance
Partner with development and delivery teams to validate design, review code, and enforce best practices

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Program Manager Pune
🏢 Birlasoft
📍 Pune