Location: Chandigarh (Work from Office)

Employment Type: Full-Time

Shift: Rotational US Shifts

Salary
In-Hand Salary: ₹20,100 per month
Night Shift Allowance (NSA): ₹3,000 per month
Performance Incentives: ₹3,000 to ₹7,000 per month (applicable after successful completion of 3 months, based on performance)

Job Summary We are looking for Customer Care Executives for our Inbound US Voice Process. The role involves handling inbound customer calls, resolving queries, providing accurate information, and identifying suitable opportunities to recommend additional products or services while delivering a high-quality customer experience.

Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Understand customer requirements through active listening and effective communication.
Provide accurate information regarding products, services, pricing, and offers.
Recommend relevant products or services whenever appropriate.
Resolve customer concerns while maintaining high service standards.
Record customer interactions accurately in the CRM system.
Meet quality, productivity, and sales targets.




Stay updated on product knowledge and process guidelines.

Eligibility Criteria
Bachelor's degree is mandatory.
Excellent spoken and written English communication skills.
Previous experience in an International Voice Process, Customer Service, or Sales is preferred but not mandatory.
Basic computer proficiency and familiarity with CRM systems is an advantage.
Robust interpersonal, problem-solving, and multitasking abilities.
Willingness to work in rotational US shifts, including weekends and holidays.

Preferred Skills
Customer-focused approach.
Valuable communication and persuasion skills.
Ability to work in a target-driven workplace.
Positive attitude and willingness to learn.

If you meet the above eligibility criteria and are interested in building your career in the international BPO industry, we encourage you to apply with your updated resume. Pay: ₹20,100.00 - ₹23,000.00 per month

Benefits
Cell phone reimbursement
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive Inbound Us Voice Process Chandigarh
🏢 eClerx
📍 Chandigarh