07 Aug
|
Super Saravana Stores
|
India
07 Aug
Super Saravana Stores
India
Responding to Customer Inquiries: Handle calls, emails, chats, or social media messages promptly and courteously.
Issue Resolution: Identify problems, troubleshoot issues, and provide effective solutions to customer complaints or concerns.
Record Maintenance: Maintain accurate records of customer interactions, issues, and resolutions in the company’s database or CRM system.
Product/Service Knowledge: Stay well-informed about company products and services to provide transparent guidance and support.
Customer Feedback: Gather and relay customer feedback to relevant departments to improve products, services, or processes.
Follow-up: Ensure resolution of pending issues and confirm customer satisfaction.
Work Location: Hybrid remote in Porur, Chennai, Tamil Nadu
📌 Customer Care Executive Porur (India)
🏢 Super Saravana Stores
📍 India