Senior Customer Technical Manager Location: Pune, India Experience: 5 to 7 Years

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service

Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff

We dream big and sweat details

We are diverse, optimistic, and tenacious

We take pride in what we do but we don t take ourselves too seriously

If work is fun for you, talk to us

We will not waste your time

Responsibilities
Own the portfolio of worldwide eGain customers as the primary technical point of contact
Drive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and Product
Coach and guide Customer Technical Analysts on customer issue tracking, escalation handling, and technical communication
Track and identify adoption gaps
Collaborate with cross functional teams to address adoption gaps and resolve systemic issues affecting multiple customers

Education and Experience




Bachelor s degree in a STEM discipline
3 to 5 years in a technical customer-facing role (Technical Support, Technical Account Management, Solutions Engineering, or Qualified Services)
Robust working knowledge of AI Technology Solutions, APIs, and integration patterns
Proven track record of owning and resolving high-severity customer escalations
Demonstrated ability to mentor or coach peers

Our Hiring Process is Easy with eGain Step 1

Written test
Aptitude section this is a GRE style test (60 minutes or less)
Functional section this is a take-home test

Step 2

Panel interview (in-person at eGain Pune office)

Next step

Email your resum to with the position title Senior Customer Technical Manager in the email subject

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Customer Technical Manager Pune
🏢 eGain
📍 Pune