Job Title

DB-Digital Experience Associate

Business Unit

Digital Banking

Reporting To

Digital Experience Manager

Job Function and Role Type

Product & Technology, Individual Contributor

Version No

1.0

Job Purpose

Develop user journeys and customer experience for the Digital Program in Wholesale Banking. Build and manage ecosystem partnerships to deliver measurable business value through strategic objectives.

Key Responsibilities

Digital Engagement and Development

Engage with wholesale banking partners to identify key products and processes for digitization
Design digital roadmaps and implement product journeys aligned with business objectives
Coordinate with stakeholders to collect requirements, convert them into actionable items, and execute
Steer the development of digital platforms, features, and solutions for web and mobile




Analyze data to identify performance improvement prospects and drive feature roadmaps
Collaborate with cross-functional teams to launch features and enhance customer engagement
Monitor customer usage, address pain points, and implement feedback for continuous improvement.

Education:

Graduation from a reputed engineering institute; CA/MBA preferred.

Certifications:

None specified.

Key Competencies

Customer experience focus, strategic and analytical thinking, cross-functional collaboration, data-driven decision-making, innovation in digital technologies.

Major Stakeholders

Product/Business, Operations, IT, Legal & Compliance, Marketing, Digital Innovation & Transformation.

Required Skills

Refer to the

📌 Db Digital Experience Associate Mumbai
🏢 HDFC Bank
📍 Mumbai