Responsibilities - Developing and managing client portfolios.
Analysing customer data to improve customer experience.
Hold product demonstrations for customers & improve onboarding processes.
Mediate between clients and the organisation to achieve end goals.
Handling and resolving customer requests and complaints.
Minimise customer churn to increase customer retention.

Requirements - Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
Experience in working with Advanced Excel and in making powerful presentations will be a plus.
We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. This job was posted by Vani Mishra from Infosec Ventures.

📌 Customer Success Associateb Gurugram (India)
🏢 Infosec Ventures
📍 India