The Customer Relationship Executive is responsible for building and maintaining robust relationships with customers throughout their ownership journey. The role focuses on ensuring customer satisfaction, handling customer feedback, conducting follow-up activities, resolving concerns, and improving the overall customer experience while supporting customer retention and business growth.

Key ResponsibilitiesCustomer Engagement
Contact customers after vehicle sales and service to obtain feedback on their experience.
Ensure timely follow-up with customers through phone calls, emails, SMS, or WhatsApp.
Maintain positive relationships with customers and provide skilled assistance.
Welcome customer queries and guide them to the appropriate department.

Customer Satisfaction
Conduct Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys.
Record customer feedback accurately in the CRM system.
Monitor customer satisfaction levels and identify areas for improvement.
Follow up with dissatisfied customers to ensure timely resolution.

Complaint Handling
Register customer complaints in the CRM system.
Coordinate with Sales, Service, Parts,



Insurance, and other departments to resolve issues.
Track complaint status until closure.
Ensure all complaints are resolved within the prescribed turnaround time (TAT).
Escalate unresolved or critical issues to the CRM Manager.

CRM Operations
Maintain accurate customer records and interaction history.
Update customer profiles, contact details, and communication records.
Ensure data accuracy and confidentiality.
Prepare daily, weekly, and monthly CRM reports.
Monitor pending customer cases and follow up for closure.

Customer Retention & Loyalty
Promote customer retention initiatives and dealership loyalty programs.
Inform customers about periodic service schedules and maintenance reminders.
Coordinate with customers regarding free service, paid service, and special service campaigns.
Support marketing campaigns, customer engagement events, and promotional activities.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Cre Pollachi
🏢 PRESSANA KIA
📍 Pollachi