About the Role

We're looking for someone who enjoys speaking with customers and creating positive customer experiences.

As a Customer Success Executive, you'll connect with customers after they purchase from us,

understand their experience, resolve concerns wherever possible, and help strengthen long-term customer relationships.

You'll primarily interact with existing customers and contribute directly to our customer experience initiatives.

If you enjoy communication, relationship building, and working toward measurable goals, we'd like to hear from you.

Responsibilities

● Contact existing customers after purchase

● Build robust customer relationships

● Understand customer experience

● Resolve or escalate customer concerns

● Maintain CRM records

● Coordinate with internal teams

● Share customer feedback

● Achieve monthly customer engagement targets

Requirements

● Graduate in any discipline

● 1–2 years in Customer Service, Telecalling, Customer Success or BPO

● Valuable spoken Hindi

● Valuable spoken English





● Comfortable with outbound customer calls

● Basic Excel knowledge

● Positive attitude

● Willingness to learn

Preferred Experience

Customer Support

Telecalling

Customer Success

Retention

Inside Sales

Collections

BPO

What We Offer

● Performance-driven culture

● Stable career growth

● Ownership and responsibility

● Learning opportunities

● Structured training

● Friendly work environment

Why Join Us?

Unlike traditional customer support, this role gives you ownership of customer relationships and measurable impact on the company's growth. You'll work closely with multiple teams, develop valuable communication skills, and build a career in Customer Success within a performance-oriented setting.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits
Cell phone reimbursement
Commuter assistance
Flexible schedule
Internet reimbursement
Paid sick time

Work Location: In person

📌 Customer Success Manager Palam
🏢 ShftX
📍 Palam