Key Responsibilities: Customer Relationship Management: Build and maintain robust relationships with e-commerce clients, ensuring they maximize the value of our software solutions.

Customer

Onboarding & Training: Conduct onboarding sessions and provide product training to help customers successfully implement and use the platform.

Customer Advocacy: Act as the voice of the customer by gathering feedback and collaborating with the Product and Engineering teams to enhance platform features and user experience.

Proactive Customer Success: Regularly monitor customer health, platform usage, and account performance. Identify potential issues early and provide proactive recommendations to improve adoption and retention.

Issue Resolution: Coordinate with Technical Support and Operations teams to resolve customer queries, integration issues, and platform-related concerns within agreed timelines.

Success Planning: Develop customized success plans based on each client's business objectives, helping them optimize their e-commerce operations through our software.

📌 Customer Success Manager Gurugram
🏢 Smile E-Commerce Services
📍 Gurugram