Key Responsibilities
Respond to customer queries via phone, email, and chat in a timely and skilled manner.
Provide explicit guidance and support to help customers resolve issues and address their queries.
Identify, analyze, and escalate issues to the appropriate team when required.
Assist in product demonstrations for prospective and existing customers.
Support the onboarding and training of new users.
Monitor and report application issues.
Verify and validate fixes for reported issues.
Coordinate with the development team to ensure timely issue resolution.

Required Skills
Good verbal and written communication skills.
Strong customer service orientation.
Valuable listening, analytical, and problem-solving abilities.
Strong interpersonal and relationship-building skills.
Ability to quickly understand product features and functionality.
Ability to take ownership of tasks and ensure timely follow-through.

Experience 1+ years of experience in Customer Support, Customer Service, Client Support, or a related role.

Qualification Any Bachelor's Degree.

📌 Customer Support Executive Chennai
🏢 DataWENS Technologies
📍 Chennai