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Key Responsibilities

Customer Assistance: Handle inbound and outbound calls, emails, live chats, or ticketing queries from customers in a professional and timely manner.

Issue Resolution: Diagnose and troubleshoot customer issues, provide accurate product or service information, and offer practical solutions.

Escalation Management: Coordinate with internal departments (technical support, sales, logistics, or quality assurance) to escalate complex issues and follow up until resolved.

Ticket Data Maintenance: Maintain detailed, up-to-date logs of customer interactions, feedback, and ticket statuses in the CRM or support system.

Feedback Collection: Gather customer feedback and insights to share with operational teams for process and product improvement.

Relationship Building:



Build trust and solid relationships with customers through transparent, empathetic, and effective communication.

Experience 1 - 3 Years Salary 2 Lac To 3 Lac P.A. Industry Marketing / Advertising / PR / Media Planning Qualification M.B.A/PGDM Key Skills Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Positive Communication Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive Full Time Nashik
🏢 Impact Hr N Km Solutions
📍 Nashik