Job Title - Customer Support Executive

Department - Customer Success, Service & Operations

Role Category Customer Success Voice / Blended Process

About Ajjas

Ajjas is a rapid-growing IoT company specializing in GPS tracking devices and smart mobility solutions, designing products in-house and supporting customers across India. We believe in ownership,

learning, and customer-first thinking.

As a Customer Support Executive, you will be the first point of contact for our customers understanding their concerns, guiding them patiently, and ensuring a smooth support experience over calls and WhatsApp. Training will be provided; willingness to learn matters more than prior technical expertise.

Key Responsibilities:
Handle inbound and outbound customer calls professionally
Understand customer issues and provide accurate solutions
Guide customers on product usage, app features, and basic troubleshooting
Update customer details and call notes in the CRM system
Escalate technical issues to the relevant team when required




Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
Collect customer feedback and share insights with the team

Performance Metrics
Customer Satisfaction (CSAT)
First Call Resolution (FCR)
Call quality and process adherence

What We're Looking For Must-Have Skills:
Good communication skills in Hindi and English
Confidence in handling customer calls
Patience, empathy, and problem-solving mindset
Basic computer knowledge

Good to Have (Not Mandatory):
Experience in customer support / call center / tech support
Familiarity with mobile apps, GPS devices, or IoT products
Knowledge of CRM tools

Work Workplace
Comfortable and friendly office space
Supportive team and learning culture
Growth opportunities in a rapid-growing tech company

Role Details:
Location: Arera Colony, Bhopal
Work Mode: On-site
Shift: Day shift (no rotational/night shifts)
Salary: 1.75 2.5 LPA

📌 Customer Support Executive Bhopal (India)
🏢 HPS Lab Designs
📍 India