We're Hiring | CX/PX Support Associate

Location: Gachibowli, Hyderabad (WFO)

Company: Kapston Home Services

Kapston Home Services, a rapid-growing vertical of Kapston Services, is expanding its team! We are looking for a CX/PX Support Associate who is passionate about delivering excellent Customer Experience (CX) and Partner Experience (PX).

In this role, you will support both customers and service partners by handling service queries, resolving issues, coordinating bookings, and ensuring a smooth end-to-end service experience.

Key Responsibilities:
Handle customer queries via call, chat, and email
Assist with service booking, rescheduling, cancellations, and complaints
Provide operational support to service partners
Coordinate between customers and technicians/beauticians
Track service requests and resolve issues efficiently
Maintain high customer satisfaction through empathetic communication

Who Can Apply:
Graduates in any discipline (preferred)
0 to 3 years of experience in Customer Support / Operations / CX roles
Robust communication skills in Telugu, Hindi and English

📌 Customer Support Executive Hyderabad
🏢 Kapston Services
📍 Hyderabad